Frequently asked questions
Do you offer free shipping?
We offer free shipping on all orders across India, with no minimum purchase required. As we believe great service should come at no extra cost.
How long does delivery take?
We are committed to processing your order quickly and efficiently.
Order Processing Time: Orders are usually processed and dispatched within 24 hours (excluding weekends and holidays).
Estimated Delivery: Shipping typically takes 5-7 business days after dispatch, depending on your location.
Shipping Coverage: We deliver across all major regions in India.
Delays: While we strive for on-time delivery, occasional delays may occur due to unforeseen circumstances such as weather conditions, courier disruptions, or high-demand periods.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your shipment’s progress.
What is your return policy?
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Return/Exchange Window: You may request a return or exchange within 14 days of delivery.
Eligible Reasons: Returns/exchanges are accepted for:
Damaged or defective items
Wrong item received
Size or fit issues (if applicable to product type)
Non-Returnable Items: Items marked as “final sale,” used/worn products, and certain hygiene-related goods are not eligible for return.
Condition: Returned items must be unused, in their original packaging, and with all tags intact.
How to Request:
📧 Email: care@farmpine.com
📱 WhatsApp/Call: 7054277533
Refunds: Once your return is approved and received, your refund will be processed to your original payment method within 3-5 business days.
Exchange Shipping: In case of an exchange, we will ship the replacement item after receiving and inspecting the original product.
Can I cancel or change my order after placing it?
Yes, but only within 12 hours of placing your order or before dispatch. Contact us right away if you need to make changes.
